Refund Policy

30-Day Returns Policy

At Passion Wines Ltd, we want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 30 days of receiving it, subject to the following conditions:

When Returns Are Not Eligible

We are unable to offer a refund if:

• You knew an item was faulty at the time of purchase.

• The item was damaged due to an attempted repair by you or a third party.

• You no longer want the item (e.g., due to size or colour preference), unless it was purchased without prior viewing.

How to Initiate a Return

To return an item, please contact us at info@passionwines.co.uk with your order details. Items must be returned in their original condition and packaging.

If your return is approved, we will process your refund to the original payment method within [14] business days. Shipping costs may not be refundable unless the item is faulty.

For further assistance, reach out to us at info@passionwines.co.uk.